Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or alternate solution.

We strive to ensure your orders (products and services) are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders and initiate refund for the same.

Returns are subject to the following conditions:

• Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.
• Only fully unused strips/bottles can be returned.
• Batch number of the product being returned should match as mentioned on the sales invoice.
• Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns to the following scenarios:

• Partially used strips, opened bottles cannot be returned.
• Products which require specific storage conditions (temperature controlled) cannot be returned (vials, injections, vaccines, penfills, etc.)
• Products which have expired post purchase.
• Second time request against the same product/order.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you've placed an order for our lab/diagnostic services, you may cancel it anytime two hours before your scheduled sample collection. If payments are directly made to the service providers for diagnostic purposes, any claims that arise must be made to the chosen service provider, as Pace Hospitals and its representatives are only facilitators.

If you’ve made a payment to pacehospital.com, refund will be processed for requests raised with three (3) days of order request placed.

Refunds timeline:

Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. The time frame for different payment modes is given below:

• Credit cards / Debit Cards - 5-7 business days*
• Net Banking - 5-7 business days*
• NEFT to Bank Account - 5-7 business days*
• E-Wallets - 5-7 business days*

* Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please share us proof of purchase and at health@pacehospitals.in. You will need to update the following information to enable us to process a refund to your account

• The Bank Account Number
• IFSC Code
• Account Holder's Name
• Bank Branch
• Bank Name

General

Manufacture Warranty (where applicable for devices/instruments) - If the returns of the products are arising from a warranty provided by the manufacturer, please direct your returns to the manufacturer. Pace Hospitals takes no responsibility for the warranties provided by the manufacturer and such products does not fall within the ambit of the return policy.

Liability Maximum liability for any wilful delay caused by Pace Hospitals, shall be limited to the actual sale consideration received by Pace Hospitals or the amount refundable to customer, whichever may be lesser.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at health@pacehospitals.in and send your item to: Pace Hospitals, Plot No 23, Kedar Cyber Towers, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081; T: 04048486868